Mitton Wines Returns & Refund Policy

Overview

Mitton Wines Thailand specialises in curated boutique wines sourced from independent producers worldwide.

Due to the nature of imported wines, alcohol regulations, and limited inventory allocations, all returns and refund requests are subject to the terms outlined below.

By placing an order on the Mitton Wines website, you agree to this Returns & Refund Policy.

Damaged, Faulty, Or Incorrect Orders

If your order arrives damaged, faulty, or incorrect, please contact Mitton Wines within 48 hours of delivery.

To assist with the review process, please provide:

  • Your Order Number.
  • Photographs Of The Product And Packaging.
  • A Brief Explanation Of The Issue.

Where appropriate, Mitton Wines may offer:

  • A Replacement Product.
  • Store Credit.
  • A Partial Refund.
  • A Full Refund.

All requests are reviewed on a case-by-case basis.

Change Of Mind Returns

Due to the nature of alcohol products, import-handling requirements, and limited stock allocations, Mitton Wines generally does not accept returns or exchanges for change-of-mind purchases.

This includes:

  • Incorrect Product Selection.
  • Personal Taste Preferences.
  • Orders Placed In Error.
  • Unwanted Gifts.
  • Duplicate Purchases.

Customers are encouraged to review all product information carefully before completing their purchase.

Delivery Issues

If your order has not arrived within the expected delivery timeframe, please contact Mitton Wines. We will investigate the shipment with the relevant courier or delivery provider.

Mitton Wines is not responsible for delays caused by:

  • Courier Disruptions.
  • Customs Or Import Processing Delays.
  • Incorrect Delivery Information Provided By The Customer.
  • Events Beyond Reasonable Control.

Product Availability

As Mitton Wines specialises in boutique and curated wine allocations, certain products may occasionally become unavailable after purchase due to inventory limitations.

In these situations, Mitton Wines may offer:

  • A Comparable Replacement.
  • Store Credit.
  • A Refund For The Unavailable Item.

Refund Processing

Approved refunds will be processed to the original payment method where possible.

Please allow:

  • 5–10 Business Days For Processing.
  • Additional Processing Time Depending On Your Financial Institution Or Payment Provider.

Age Restriction Compliance

Mitton Wines only sells and delivers alcohol products to individuals legally permitted to purchase alcohol under applicable laws and regulations.

Orders may be refused, cancelled, or withheld if age verification requirements are not met.

Contact Information

For all returns, refunds, or delivery enquiries, please contact us:

Policy Updates

Mitton Wines reserves the right to update or amend this Returns & Refund Policy at any time without prior notice.

The latest version will always be published on the Mitton Wines website.